Last updated: 20th Sep 2020
The term "Subscriber" shall refer to an individual or an entity that has agreed to a Service Agreement for use of our Services, including an individual representing the Subscribing company. The term "Account" refers to the account an individual or an organization has created on Hellonext or instances created by or on behalf of Subscriber within the Service.
2. Scope of this Policy
In this Policy, personal information refers to the information relating to an identified or identifiable person of nature. An identifiable person is one who can be identified, directly or indirectly, in reference to an identification number, or to one or more factors specific to the person's physical, physiological, mental, economic, cultural or social identity.
Personal information does not include "Usage Data" which we define as anonymized information or aggregated data we collect about a group or category of services, feature or users which does not contain personally identifying information. This Usage Data is not shared with partners or service providers in the view of our values and strict adherence to the Privacy of our Users. The Usage Data helps us understand trends of the services or features we need to focus on, to make the product better for the Users and to tailor the Services to their use-case accordingly. We do not share Usage Data with third-party services in a way that would enable them to identify you personally, without your consent if at all required.
Our Websites may contain links to other websites and the information practices and the content of such other websites are governed by the privacy statements of such other websites. We encourage you to review the privacy statements of any such other websites to understand their information practices.
When you purchase a subscription to Hellonext additional terms relating to the data rights can be found in Terms of Service, available at https://hellonext.co/terms, or such other applicable agreement between you and any member of the Product relating to your access to and use of such Services ("Service Agreement").
We may process certain personal data to improve our Services and to offer personalized support for our customers. Subscribers to our Services act as data controllers and are solely responsible for establishing policies for and ensuring compliance with all applicable laws and regulations, as well as any and all privacy policies, agreements or other obligations, relating to the collection of personal information in connection with the use of our Services by individuals with whom our Subscribers interact. If you are an individual who interact with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal information processes in connection with such interaction.
We may transfer personal information to companies that help us provide our Services to Subscribers. Our processing of personal data under the direction of our Subscribers and transfers to subsequent third parties for these purposes are governed by the Service Agreements with our Subscribers, including the data processing agreement.
3. Information that you provide to us
Submissions by the Website Visitor:
In some of our Websites, we ask for and collect personal information like name and email address when you submit some forms on the Website or when you participate in some customer support enquiries, or when communicating with us.
Account and Registration Information:
We refer to any information described above as "Account Information" for the purposes of this Policy. By voluntarily providing us with the Account Information, you represent that you are the owner of such personal data or are otherwise authorized to provide it to us, specifically, if you as a Subscriber provide us Account Information related to the User, you represent that the User has not objected to such processing.
4. Information we collect
As is true with most websites and services delivered over the Internet, we gather certain information in the log files when a User interacts with our Websites and Services. This information includes internet protocol (IP), addresses, browser type, internet service provider, URLs visited, operating system, date/time stamp, locale and language preferences. All the log files are stored no longer than 7 days.
We collect analytics information when you use the Websites to help us improve them. We may share anonymous data about your actions on our Websites with third-party service providers of analytics services.
Cookies and other tracking technologies:
We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. We do not sell, or share any information about our Users, Subscribers, Account Information to any third-party. All the information that we ever collect are processed within our Company.
5. How we use the information we collect
We use the information we collect primarily to provide, maintain, protect and improve our current Product, Services and to develop new ones. We use personal information collected through our Site as described in this Policy or on our Website. For example, we may use your information to:
- Improve our services, Site and how we operate our business;
- Understand and enhance your experience using our Site, products and services;
- Send transactional email to help you perform critical activities on your account like password reset and such;
- Sent promotional emails like newsletters, feature announcements, support emails, promotions, offers, feedback surveys and provide other news or information about the Product and the Company;
- Provide and deliver products and services you request;
- Protect, investigate and deter against fraudulent, unauthorised or illegal activity.
6. Information provided to the Users
We may display the following information to logged-in users according to their access level: first name and last name of all team members, analytics showing user usage of software, end user names, emails and sales data, user feedback and exceptions. We are not responsible for securing data or information by logged-in users. In no event shall Hellonext, its subsidiaries, affiliates or any of their respective directors, officers, employees or agents, be liable to products/applications users for revealing information by the logged-in users after obtaining such information by them from the Company.
7. Data Transfer
Hellonext processes Account Information and Personal Information in EU for Subscribers from EU, and in the US for the Subscribers in the US. In certain cases of cloud reliability, the data maybe moved between regions, but we will try our best to move the servers within EU for the Subscribers in the EU, and in the US for the Subscribers in the US.
All the regions where we process or hold data, Hellonext ensures that adequate protection methods are being maintained and all platform infrastructure where processing takes place adheres to the Safe Harbor Privacy Principles agreed upon by the U.S, the European Union and Switzerland.
8. Accessing your information that is stored on Hellonext
Upon request, we will provide you with information about whether we hold and otherwise process, any of your personal information. To request this information please contact us at firstname.lastname@example.org. Subscribers to our Services may update or change their Account Information by editing their profile information under settings, or we can help you do that once you place a request at email@example.com.
Requests to access, change, or remote your information will be handled within fifteen (15) days. An individual who seeks access to amend, or delete inaccuracies in personal information stored or processed by us on behalf of a Subscriber should direct their query to the Subscriber. Upon the receipt of this request from one of our Subscribers for us to remote the data, we will reopens to their request within thirty (30) days. We may retain personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are a Subscriber or otherwise provide us with personal information in connection with your use of our Website or Product or Services, we will delete this information upon your request. If you hold a valid account with Hellonext, we may remain the information as long as you explicitly want to delete your account details.
If you are in the EU, you may ask us to export such personal information in a machine-readable format and you have the right to transmit those data to another controller. The request should be placed to the email at firstname.lastname@example.org.
9. Children's Information
We do not knowingly collect any personal information from children under the age of 16. If you are under the age of 16, please do not use or submit any personal information through our Websites or Services. If you have a reason to believe that a child under the age of 16 has provided their personal information to us through the Website or Services, please contact us at email@example.com, and we will put in our efforts to terminate and delete that information from all of our servers.
10. Your information choices
You may opt-out from receiving promotional emails or surveys from Hellonext anytime with the Unsubscribe link that you may find at the bottom of the promotional email.
You may also send in your request to firstname.lastname@example.org to opt out of these emails.
11. Changes to this policy
Skcript Technologies Private Limited may change this Policy from time to time. In the event of such change, we will also update the "Last updated" section at the top of this page. You agree that your continued use of our Services after such changes have been published to our Services will constitute your acceptance of such revised Policy.
12. Contact us
If you have any questions regarding this Policy or about the practices we follow at Hellonext (a product of Skcript), please email us at email@example.com.