featureOS vs. Kraftful comparison at a glance
Feature comparison
featureOS
Powerfull. Fully featured. Affordable.
Feature Comparison
- Pricing
- $149/month (Highest, Predictable)
- Hosted Feedback Portal
- Yes
- Feedback Sources
- 11 Sources
- No. of Feedback Posts
- Unlimited
- AI Assistant
- Orbit AI (Own AI Model)
- Managers
- 20 free + $5/mo for add-on
- User Segmentation
- Yes
- Remove Branding
- Yes
- Custom Statuses
- Yes
- Private Comments
- Yes
- Salesforce Integration
- Yes
- Poor Customer Experience
- No
Other perks
- Annual Discounts
- 2 months free
- Live Chat Support
- Yes
- Phone Support
- Enterprise Plan + SLA
- Security Review
- Yes
- Custom onboarding
- Yes
Kraftful
Expensive. Slow. (Very) Limited.
Feature Comparison
- Pricing
- $15/month + $0.03/credit (Dynamic Pricing)
- Hosted Feedback Portal
- No
- Feedback Sources
- 3 Sources (Limited Functionality)
- No. of Feedback Posts
- 500 posts only
- AI Assistant
- OpenAI (Shares data with OpenAI)
- Managers
- 1 free + custom $ for add-on
- User Segmentation
- No
- Remove Branding
- Cannot Remove Branding
- Custom Statuses
- No
- Private Comments
- No
- Salesforce Integration
- No
- Poor Customer Experience
- Yes
Other perks
- Annual Discounts
- No Annual Contract
- Live Chat Support
- No
- Phone Support
- Yes
- Security Review
- Yes
- Custom onboarding
- No
Feature comparison
Feature Comparison
| Feature | featureOS tier | Kraftful tier |
|---|---|---|
| Pricing | $149/month (Highest, Predictable) | $15/month + $0.03/credit (Dynamic Pricing) |
| Hosted Feedback Portal | Yes | No |
| Feedback Sources | 11 Sources | 3 Sources (Limited Functionality) |
| No. of Feedback Posts | Unlimited | 500 posts only |
| AI Assistant | Orbit AI (Own AI Model) | OpenAI (Shares data with OpenAI) |
| Managers | 20 free + $5/mo for add-on | 1 free + custom $ for add-on |
| User Segmentation | Yes | No |
| Remove Branding | Yes | Cannot Remove Branding |
| Custom Statuses | Yes | No |
| Private Comments | Yes | No |
| Salesforce Integration | Yes | No |
| Poor Customer Experience | No | Yes |
Other perks
| Feature | featureOS tier | Kraftful tier |
|---|---|---|
| Annual Discounts | 2 months free | No Annual Contract |
| Live Chat Support | Yes | No |
| Phone Support | Enterprise Plan + SLA | Yes |
| Security Review | Yes | Yes |
| Custom onboarding | Yes | No |
Frequently Asked Questions
Is Kraftful good value for money?
No. Kraftful is expensive and comes with a dynamic pricing model. Kraftful is not a good value for money since you can only use it for analyzing feedback that you already collected. Kraftful does not help you collect feedback.
Is Kraftful free?
No. Kraftful offers only free trial.
Does Kraftful share my data?
Yes. Kraftful uses OpenAI to analyze your customer feedback. They share your data with OpenAI to analyze your feedback and show you results. You can already do what Kraftful does with your data with ChatGPT at a $20 per month cost.
Is Kraftful secure?
Kraftful is brand new in the market, and they are focused on scaling their product. They are not yet compatible with industry standard security standards like featureOS. Kraftful is not preferred by Enterprise customers.