Top 8 Frill Alternatives 2024

Tired of Frill’s limitations? We have a solution for you!

Discover the latest and trendiest alternatives to Frill in 2024! Our article highlights the top 8 versatile options that will elevate your business. Keep reading!

Though we have curated a list of top feedback management softwares in the industry, we want you to know why users are seeking an alternative to Frill right now. Scroll down and go through the limitations of Frill which will help you choose the right software for your needs.

Limitations of Frill

Though Frill is a widely used feedback management software with simple features and widgets, the limitations of Frill includes,

• Limited filtering system - Filtering capabilities are somewhat limited, making it challenging for users to efficiently drill and organize feedback.
• Dashboard could be better - While the dashboard serves its purpose, there’s room for enhancement in terms of its user-friendliness and the overall design.
• Slow Feedback portal - Users have reported sluggishness with the feedback portal, potentially leading to delays in addressing important issues.
• No prioritization for feedback - Frill lacks a built-in feature for prioritizing feedback, which could make it difficult for teams to identify and focus on the most pressing matters.

Best Frill Alternatives in 2024

Here’s a list of the top 8 alternatives of Frill in 2024:

1. featureOS - Affordable, feature-rich, and user-friendly
2. Upvoty - Preferred to collect customer feedback in a single votable idea board
3. Kraftful - For large-scale content analysis from limited sources
4. Pendo - Built for enterprise companies with structured features
5. Rapidr - Limited Integrations and advanced features
6. FeatureBase - Limited integrations with external platforms like Zendesk and Hubspot.
7. Supahub - Overloaded interface
8. ProductPlan  - Best for ticket management and feedback response

1. featureOS

featureOS stands out as the premier alternative to Frill, earning the trust of numerous product companies worldwide. Developed by Product Managers for Product Managers, featureOS is meticulously crafted to meet the specific needs of those involved in product development.

Not only does featureOS offer a wide range of features and exceptional value for its price, but it also boasts a team renowned for its unparalleled customer support. With featureOS, users can expect a comprehensive solution tailored to streamline their product management processes, backed by a team dedicated to their success.

Features of featureOS:

featureOS is renowned for providing customers with a feature-rich experience. Here are some key highlights of its features:

• Feedback aggregation engine: Robust feedback aggregation engine that gathers input from over 10 different sources.
• Enhanced modules: Modules include Feedback Boards, Roadmap, Changelog, and Knowledge Base.
• Single sign-on: Support for Single Sign-on and OpenID.
• Multilingual support: Available in over 20 languages.
• API approach: Emphasizes API-first approach, with nearly all features accessible via APIs.
• Enhanced integration capabilities: Integration capabilities extend to platforms like Salesforce, Intercom, and others.

Why to Choose featureOS?

1. User-friendly interface: featureOS boasts a visually appealing interface that seamlessly integrates with any product on the market, particularly with its widgets, embeds, and similar features.
2. Large-scale feedback management: Designed for large-scale feedback management, featureOS effortlessly handles millions of feedback items by connecting sources to boards, enabling swift navigation through vast amounts of data.
3. Enhanced security: Built with enterprise-grade security as a foundational principle, featureOS caters to the security needs of indie developers, startups, scale-ups, and large enterprises alike.
4. Customer support: A standout feature of featureOS is its exceptional customer support, characterized by friendly and swift assistance in resolving issues and implementing new features.
5. Consistent upgrades: With a commitment to innovation, featureOS consistently rolls out new features to all customers every 14 days, maintaining this rapid release cycle since 2018.

Drawbacks of featureOS

One drawback of featureOS is its lack of integration with Stripe, a popular payment processing platform. This limitation may inconvenience users who rely on Stripe for managing payments and subscriptions within their workflow.

featureOS Pricing

featureOS offers three competitively priced plans tailored to meet various needs:

1. Runway: At $29/month, the Runway plan provides users with unlimited posts, unlimited user access, and support for 2 administrators, among other features. It’s an ideal choice for those seeking comprehensive functionality at an affordable price point.
2. Take Flight: Priced at $79/month, the Take Flight plan is designed for startup companies and offers unlimited posts, along with support for multiple integrations. This plan caters to the needs of growing businesses looking to expand their capabilities.
3. Fly High: For $149/month, the Fly High plan offers users unlimited access to all features, making it suitable for businesses of all sizes. In addition to unlimited posts and users, this plan includes advanced features such as multiple roadmaps and other enterprise-grade functionalities, ensuring maximum flexibility and scalability.

These plans empower users to select the option that best aligns with their budget and requirements, providing them with the tools needed to effectively manage their feedback and product development processes.

2. Upvoty

Positioned as a feedback solution, Upvoty offers fundamental features including a voting board, roadmap, and changelog, supplemented by a feedback widget. While it fulfills the basic requirements, it lacks innovative elements that set it apart from competitors.

Upvoty serves as a suitable choice for those seeking simplicity in feedback management tools, albeit without any standout features or advanced functionalities. If your priority is straightforward functionality without additional frills, Upvoty may meet your needs, but it may not offer the extensive capabilities or advanced features found in other platforms.

Features of Upvoty:

The key features of Upvoty includes:

• Feedback Boards, Roadmaps, Changelogs: Upvoty offers essential tools for organizing and managing feedback, including dedicated boards for collecting input, roadmaps for planning product development, and changelogs for tracking updates and changes.
• Feedback Widget: Users can easily collect feedback directly from their website or application using Upvoty’s feedback widget, streamlining the process of gathering user input.
• Custom Domain: Upvoty provides the option to use a custom domain, allowing users to integrate the feedback system seamlessly into their existing branding and online presence.
• Private Boards: For sensitive or internal discussions, Upvoty offers the ability to create private boards, ensuring that confidential feedback remains secure and accessible only to authorized users.
• Anonymous Posting, Voting, and Commenting: Upvoty allows users to submit feedback anonymously, as well as vote and comment on existing feedback without revealing their identity.

Why to choose Upvoty?

• Multilingual Support: With support for over 20 languages, Upvoty ensures that users from diverse linguistic backgrounds can effectively engage with the feedback platform. This feature enhances accessibility and inclusivity, catering to a global user base.
• Custom CSS Option: Upvoty provides users with the flexibility to customize the appearance of their feedback boards and widgets through custom CSS. This option allows for seamless integration with existing branding guidelines and enhances the platform’s visual consistency across various channels.

Drawbacks of Upvoty:

• Outdated User Interface: The user interface of Upvoty is considered outdated by some users, which may impact the overall user experience and aesthetic appeal of the platform.
• Lack of Changelog Widgets or Popups: Unlike some competitors, Upvoty does not offer built-in widgets or popups for displaying changelogs, potentially limiting communication with users regarding product updates and improvements.
• Absence of User Segmentation: Upvoty lacks features for segmenting users based on specific criteria, such as demographics or behavior, which could hinder targeted communication and feedback gathering efforts.
• Inability to Sort Feedback by Customer Revenue: Users cannot sort feedback based on customer revenue levels, limiting the ability to prioritize feedback from high-value customers or segments.
• No Follow-up Questions for Extra Insights: Upvoty does not provide functionality for asking follow-up questions, such as “How important is this for you?” This feature could offer additional insights into the significance of user feedback.
• Missing Built-in Prioritization Frameworks: Unlike some competing platforms, Upvoty does not include built-in prioritization frameworks tailored for product managers.

Upvoty Pricing:

Upvoty offers three subscription plans: Power, Superpower, and Unlimited Power. The Power plan, priced at $13/month, provides access to one board and supports 3 administrators. The Superpower plan, priced at $49/month, offers expanded features with access to 5 boards and support for 10 administrators. For those seeking maximum scalability, the Unlimited Power subscription, available at $99/month, provides access to an unlimited number of boards and administrators. Users can choose the plan that aligns best with their requirements and budget.

3. Kraftful

Kraftful likely provides users with a range of channels through which they can collect feedback, including in-app feedback forms, email surveys, and website feedback widgets. With its diverse feedback collection options, Kraftful emerges as one of the top alternatives to Frill in 2024.

Its versatility in gathering user input from multiple touchpoints underscores its effectiveness as a feedback management solution, catering to the evolving needs of businesses seeking comprehensive feedback aggregation and analysis capabilities.

Features of Kraftful

• Feedback Prioritization and Organization: Kraftful enables users to prioritize and organize feedback effectively, helping teams focus on addressing the most critical issues and suggestions first.
• Improved Integration Capabilities: Kraftful boasts enhanced integration capabilities, allowing seamless connectivity with various third-party tools and platforms.
• Feedback Notifications: With Kraftful, users can stay informed about new feedback submissions and updates through customizable notifications.
• Reporting Dashboards and Analytics Tools: Kraftful provides robust reporting dashboards and analytics tools, enabling users to gain valuable insights from feedback data.

Why to Choose Kraftful?

• Intuitive and User-Friendly Interface: With its straightforward navigation and user-friendly design, teams can quickly adapt to the platform and maximize their productivity without the need for extensive training.
• Comprehensive Feedback Gathering: Kraftful enables users to gather valuable insights from users across various touch-points, including in-app feedback forms, email surveys, and website feedback widgets.
• Enhanced Collaboration: Kraftful promotes enhanced collaboration among team members by centralizing feedback management and fostering communication.
• Customization Options: From customizable feedback forms to personalized reporting dashboards, users can customize Kraftful to align with their unique requirements, ensuring a tailored feedback management solution.

Drawbacks of Kraftful

• Learning Curve: While the platform is designed to be intuitive, some users may require time to fully grasp its functionalities, potentially affecting the initial onboarding process.
• Leaky-Bucket Pricing Model: As users engage more with the platform and utilize its features extensively, the associated costs may increase.
• Limited Features: Users may find that the platform lacks certain advanced functionalities or integrations compared to other feedback management solutions.

Kraftful Pricing

Kraftful is tailored for extensive content analysis, particularly suited for scenarios with a constrained number of sources. Its pricing structure consists of two tiers. The entry-level plan, termed Pro, is priced at approximately $15/month, offering access to only 500 posts within this budget.

For broader usage and access, Kraftful’s upgraded plan, known as “Unlimited,” offers access to a maximum of 20 team members. This plan operates on a credit-based system, charging $0.03/ credit. Additionally, Kraftful does offer a free plan, but its features are limited compared to the paid tiers.

4. Pendo

Pendo distinguishes itself as a robust software solution, outshining its rivals with its wide-ranging capabilities. Beyond its primary focus on feedback management, Pendo excels in facilitating onboarding processes, offering a comprehensive approach to enhancing user experiences.

Nevertheless, it’s worth noting that while Pendo consolidates these diverse functionalities within one platform, some users might find that acquiring separate tools for feedback and onboarding could potentially be more economical.

Features of Pendo

1. User Onboarding: Pendo simplifies and enhances user onboarding experiences, guiding users smoothly through the process of adopting new products or services.
2. Comprehensive Feedback Analysis: With sophisticated analytics capabilities, Pendo enables organizations to gain deep insights into user sentiments, preferences, and pain points across various touchpoints.
3. Product Feature Prioritization: By leveraging data-driven insights and user feedback, organizations can identify and prioritize the most impactful features, aligning development efforts with user needs and strategic objectives.

Why to choose Pendo?

1. Session Recordings and Replays: Pendo provides users with the capability to utilize session recordings and replays. This feature allows organizations to gain valuable insights into user interactions and behaviors within their products.
2. Enterprise-Scale Support Package: Pendo also offers an enterprise-scale support package, available as an optional add-on. Tailored to meet the needs of large organizations, this support package provides additional assistance and resources beyond standard support offerings.

Drawbacks of Pendo

1. Outdated User Interface: Pendo’s user interface is considered dated by some users. This can impact user experience and may require additional effort to navigate and utilize effectively.
2. Steep Learning Curve: Both for users and customers, Pendo presents a significant learning curve. Understanding and mastering its features and functionalities may require substantial time and effort, potentially leading to delays in achieving desired outcomes.
3. Limited User Segmentation: Pendo’s user segmentation capabilities are perceived as subpar. This can restrict the ability to target specific user groups effectively and tailor experiences based on their unique needs and preferences.
4. Lack of Public-Facing Feedback Features: Unlike some competitors, Pendo does not offer public-facing features that allow users to submit feedback automatically. This omission may limit opportunities for collecting input from a broader user base and gathering diverse perspectives.
5. Not Ideal for Startups and Scale-ups: Pendo may not be the best fit for startups and scale-ups due to its complexity and potentially higher cost. These types of organizations, which often prioritize simplicity and cost-effectiveness, may find alternative solutions better suited to their needs.

Pendo pricing:

Pendo offers a free plan primarily featuring the Net Promoter Score (NPS) feature, allowing users to test the platform’s capabilities. However, users on the free plan are restricted from exporting their data outside of the platform, which can limit flexibility and data portability.

For organizations interested in Pendo’s full suite of features, the entry-level plan starts at $7000/year, payable annually. This pricing model is aimed at enterprise customers, with no monthly payment options available.

While Pendo’s Growth and Portfolio plans are available for enterprise users, their pricing details are undisclosed.

Upon contacting their sales team and comparing costs with other platforms like featureOS (priced at $149/month), it was revealed that Pendo’s pricing could range from approximately $14,000 to a whooping $100,000/year, depending on the selected plan and usage requirements.

This significant investment may pose challenges for smaller organizations or those with budget constraints.

5. Rapidr

Rapidr, a reliable alternative to Frill, features an intuitive design aimed at facilitating the collection and organization of user feedback for larger enterprises. While it offers robust functionality for making informed product decisions, its pricing structure appears geared towards accommodating substantial budgets, rendering it better suited for very large teams rather than smaller startups.

Features of Rapidr

• Feedback Boards, Roadmap, Changelog: Rapidr provides essential tools for organizing and managing feedback, including dedicated boards for collecting input, roadmaps for planning product development, and changelogs for tracking updates and changes.
• Custom Domain: Rapidr allows users to customize their domain, providing a seamless integration of the feedback system with their existing branding and online presence. This feature enhances brand consistency and professionalism.
• Email Notifications: With Rapidr, users can stay updated on feedback submissions and changes through customizable email notifications. This ensures that relevant stakeholders are promptly informed, facilitating timely responses and actions.
• User Segmentation: Rapidr offers robust user segmentation capabilities, allowing teams to categorize users based on various criteria such as demographics, behavior, or preferences.
• Single Sign-On (SSO): Rapidr supports Single Sign-On, streamlining the authentication process for users. This feature enhances security and convenience by allowing users to access the platform using their existing credentials, reducing the need for multiple login credentials.

Why to choose Rapidr?

• Modern Design: Rapidr boasts a sleek and contemporary design, setting it apart from other alternatives in terms of aesthetics and user experience.
• Enterprise Integrations: Rapidr provides seamless integrations with leading enterprise platforms such as HubSpot and Salesforce.
• SAML 2.0 Support: With support for Security Assertion Markup Language (SAML) 2.0, Rapidr ensures enterprise-grade security and compliance.

Drawbacks of Rapidr

• High Cost: Rapidr’s pricing may be prohibitive for some users, as it tends to be on the higher end of the spectrum.
• Lack of Changelog Widget or Popups: Unlike some competitors, Rapidr does not offer built-in widgets or popups for displaying changelogs.
• Absence of Built-in Prioritization Frameworks: Rapidr lacks built-in tools or frameworks for prioritizing feedback and features.
• Limited Bulk Editing, Deleting, or Merging: Rapidr does not provide robust capabilities for bulk editing, deleting, or merging feedback items.

Rapidr Pricing:

Rapidr provides three pricing tiers tailored to different business needs.

• Startup Plan ($49/month): Designed for smaller teams and startups, this plan offers essential features such as access for 5 admins, roadmap, changelog, custom domain, widgets, and basic integrations like Slack. It presents a competitive offering comparable to other feedback tools in the market.
• Business Plan ($199/month): Geared towards growing businesses, the Business plan includes expanded features such as access for 50 admins, user segmentation, Single Sign-On (SSO), and advanced integrations. While offering comprehensive functionality, this plan may be considered relatively expensive compared to alternatives.
• Enterprise Plan (Custom): Tailored for large enterprises, the Enterprise plan provides unlimited admins, white labeling, and priority support. This customizable plan offers extensive capabilities to meet the unique requirements of enterprise-scale organizations.

While the Startup plan aligns with standard offerings in the feedback tools market, the Business and Enterprise plans are priced higher and cater more towards larger enterprises with greater budget flexibility and scalability needs.

6. FeatureBase

Featurebase positions itself as a solution to streamline feature requests, but its performance may not match the hype. While it offers a platform for gathering and organizing feature ideas, its execution falls short of expectations. The interface is simple and easy to navigate, but lacks the sophistication and additional functionalities found in more advanced tools.

Featurebase may suffice for basic needs, but it lacks the innovation and transformative capabilities to truly stand out in the market.

Features of FeatureBase

• Monetary Value Sorting: FeatureBase allows users to sort feedback based on monetary value, enabling teams to prioritize requests that have the highest financial impact.
• Prioritization Frameworks: The platform provides various prioritization frameworks to help users determine which features should be addressed first.
• Automated Notification Emails: FeatureBase offers automated notification emails to keep users informed about important updates and changes.
• Custom Domain: Users can customize their domain within FeatureBase, allowing for seamless integration of the feedback platform with existing branding and online presence.

Why to choose FeatureBase?

1. Intuitive interface: FeatureBase boasts an intuitive interface, characterized by a clean and user-friendly design that enhances usability for both administrators and users.
2. Advanced AI capabilities: Advanced AI capabilities are leveraged within FeatureBase to detect duplicate posts, ensuring that users and administrators are alerted to relevant similar posts before submitting new ideas.
3. Powerful Search: The platform offers a robust search functionality that enables users to easily locate specific ideas or feedback, even if they don’t remember the exact wording.

Drawbacks of FeatureBase

• Complex Structure: The platform’s structure may be perceived as complex by some users, potentially requiring additional time and effort to fully understand and navigate.
• Limited Integrations: FeatureBase offers fewer integrations compared to some competitors, which may limit its compatibility with other tools and systems used within an organization.
• Costly for Small Businesses and Start-ups: The pricing of FeatureBase may be prohibitive for small businesses and start-ups with limited budgets.

FeatureBase Pricing

• Free Plan ($0/month): Designed for small teams, the Free Plan offers basic features to get started with feedback management. It serves as an ideal option for organizations with limited resources looking to explore the platform’s capabilities without incurring any costs.
• Growth Plan ($49/month): The Growth Plan includes a 10-day trial period, allowing users to experience the platform’s advanced features before committing. No credit card is required during the trial period, offering flexibility and peace of mind. This plan caters to growing teams and provides additional functionalities beyond the Free Plan to support evolving feedback management needs.
• Premium Plan ($149/month): Geared towards larger organizations with more extensive requirements, the Premium Plan offers advanced features such as API access and email customization options. These additional functionalities enable users to integrate FeatureBase seamlessly into their existing workflows and tailor communication with stakeholders to align with their brand identity and preferences.

7. Supahub

Supahub is dedicated to streamlining customer feedback processes, aiding in feature prioritization, and promoting transparency. However, if you’re seeking a solution with added excitement, there are alternative options worth exploring. Let’s delve into the advantages and disadvantages of Supahub.

Features of Supahub

1. Public Roadmap: Supahub offers a public roadmap feature, enabling users to showcase upcoming features and collect feedback directly from their audience.
2. Active Changelog: With Supahub’s active changelog, users can efficiently communicate new features and updates to their audience.
3. Advanced Functionalities: Supahub provides a range of advanced functionalities to enhance feedback management. These include board privacy control, allowing users to manage access to feedback boards effectively, feature prioritization tools to align development efforts with strategic goals, and internal comments for streamlined collaboration within teams.
4. Prioritization Matrix: Supahub offers a prioritization matrix feature, empowering users to evaluate the value and feasibility of each new feature.

Why to Choose Supahub?

1. Efficient Feedback Management: Supahub simplifies the process of gathering and organizing customer feedback, providing a centralized platform for efficient management.
2. Feature Prioritization: With Supahub, teams can effectively prioritize features by evaluating their impact and value to customers.
3. Intuitive User Interface: Supahub boasts a user-friendly interface, making it easy for users to navigate and utilize its features efficiently.
4. Multilingual Support: Supahub offers multilingual support, catering to a diverse user base across different regions and languages.

Drawbacks of Supahub

1. Customer Restriction: Supahub’s effectiveness depends on active customer feedback. Organizations reliant on customer input may find Supahub less beneficial if their customer base is unwilling or unable to offer feedback consistently.
2. Limited Utility for Small-Scale Customers: Supahub may not offer significant utility for businesses with a smaller customer pool. Organizations operating on a smaller scale may find the platform’s features excessive or unnecessary for their needs, potentially leading to underutilization and inefficiency.
3. Incompatibility with Spreadsheet-Based Feature Request Management: For businesses accustomed to managing feature requests through spreadsheets, Supahub’s platform-based approach may pose compatibility challenges.

Supahub Pricing:

Supahub offers a range of flexible pricing plans, starting at just $15/month, allowing teams to tailor their usage according to their needs. Additionally, users have the opportunity to explore the platform through a free trial period before committing to a paid subscription.

For those seeking more extensive features and support, Supahub’s premium subscription, starting at $65/month, provides access to unlimited feedback boards and priority support. This plan is ideal for organizations requiring advanced functionality and dedicated assistance to optimize their feedback management processes.

8. ProductPlan

ProductPlan is an intuitive roadmapping software crafted to aid teams in strategizing, visualizing, and disseminating their product feedback strategy effectively. With its user-friendly interface, teams can effortlessly generate visually appealing and collaborative roadmaps in mere minutes.

Whether planning upcoming features or outlining long-term product visions, ProductPlan empowers teams to streamline their roadmap creation process and drive alignment across stakeholders.

Features of ProductPlan

1. Progress Monitoring and Budgeting: With ProductPlan, teams can monitor the progress of their workflows and effectively manage budgets associated with each task.
2. Test Ranking for Posts: ProductPlan provides the ability to rank posts based on testing results, allowing teams to prioritize and focus on the most impactful features or changes.
3. Custom Workflows and Automation: ProductPlan enables users to create custom workflows tailored to their specific needs.
4. Release Forecasting: ProductPlan offers release forecasting functionality, allowing teams to predict and plan future releases with confidence.

Why to choose ProductPlan?

1. Effortless Roadmap Creation and Updates: ProductPlan streamlines the process of creating and updating detailed roadmaps, making it easy for teams to visualize and communicate their product development plans.
2. Advanced Filtering Capabilities: ProductPlan’s filtering capabilities ensure that teams can share relevant roadmap details with the appropriate stakeholders.
3. Clear Visibility for Stakeholders: ProductPlan provides all stakeholders with a clear view of the company’s development roadmap.

Drawbacks of ProductPlan

1. Dependency on Linear: ProductPlan is primarily designed to integrate with Linear, limiting its compatibility with other project management tools.
2. Lack of Integration with JIRA and Other Tools: ProductPlan does not offer seamless integration with popular tools like JIRA, potentially disrupting workflow continuity for teams accustomed to using these platforms.
3. Absence of Product Feedback Boards and Changelogs: ProductPlan lacks dedicated features for managing product feedback boards and changelogs, which are essential for gathering and tracking user input and communicating updates to stakeholders.
4. Limited Customization with Statuses: ProductPlan’s customization options for statuses are limited, which may restrict teams’ ability to tailor workflows to their specific needs and preferences.
5. Additional Costs for Advanced Features: Some advanced features such as Single Sign-On (SSO) and custom domain customization require additional payment.

ProductPlan Pricing:

ProductPlan’s subscription plans are structured differently compared to others, with no free option available. The Basic plan starts at $49/month. This entry-level plan provides essential features for roadmap creation and management.

The Professional subscription, priced at $89/month, offers additional functionalities such as roadmap standardization tools, Single Sign-On (SSO), REST API access, and a tailored onboarding program. For organizations requiring more advanced features, the Enterprise package includes everything in the Professional plan along with additional features. To obtain pricing details for the Enterprise package, users need to submit a request to ProductPlan.

While ProductPlan’s pricing structure may seem complex, each plan is tailored to cater to specific needs, allowing organizations to choose the option that best aligns with their requirements and budget constraints.

When it comes to choosing among Frill’s alternatives, featureOS emerges as the premier feedback management software for your product. Boasting a robust set of features, extensive customization options, and a user-friendly interface, featureOS empowers you to seamlessly collect, categorize, manage, and analyze feedback from diverse sources.

What sets featureOS apart is its track record of earning the trust of top SaaS products like Buffer , solidifying its position as a leading competitor in the industry. Its proven effectiveness and reliability make it the preferred choice for organizations seeking a comprehensive solution for feedback management.

Don’t hesitate any longer! Take advantage of featureOS’s 14-day trial or schedule a demo to witness firsthand how effortless it can be to manage feedback with featureOS. Experience the difference and unlock the full potential of your feedback management processes today!