Kraftful is limited to just analyzing feedback, and it is slow. featureOS in contrast is a complete platform to collect feedback, analyze feedback, and act on feedback without overloading your team.
Powerfull. Fully featured. Affordable.
Expensive. Slow. (Very) Limited.
Feature | featureOS tier | Kraftful tier |
---|---|---|
Pricing | $149/month (Highest, Predictable) | $15/month + $0.03/credit (Dynamic Pricing) |
Hosted Feedback Portal | Yes | No |
Feedback Sources | 11 Sources | 3 Sources (Limited Functionality) |
No. of Feedback Posts | Unlimited | 500 posts only |
AI Assistant | Orbit AI (Own AI Model) | OpenAI (Shares data with OpenAI) |
Managers | 20 free + $5/mo for add-on | 1 free + custom $ for add-on |
User Segmentation | Yes | No |
Remove Branding | Yes | Cannot Remove Branding |
Custom Statuses | Yes | No |
Private Comments | Yes | No |
Salesforce Integration | Yes | No |
Poor Customer Experience | No | Yes |
Feature | featureOS tier | Kraftful tier |
---|---|---|
Annual Discounts | 2 months free | No Annual Contract |
Live Chat Support | Yes | No |
Phone Support | Enterprise Plan + SLA | Yes |
Security Review | Yes | Yes |
Custom onboarding | Yes | No |
No. Kraftful is expensive and comes with a dynamic pricing model. Kraftful is not a good value for money since you can only use it for analyzing feedback that you already collected. Kraftful does not help you collect feedback.
No. Kraftful offers only free trial.
Yes. Kraftful uses OpenAI to analyze your customer feedback. They share your data with OpenAI to analyze your feedback and show you results. You can already do what Kraftful does with your data with ChatGPT at a $20 per month cost.
Kraftful is brand new in the market, and they are focused on scaling their product. They are not yet compatible with industry standard security standards like featureOS. Kraftful is not preferred by Enterprise customers.