As of today (March 2020), UserVoice starts at $499.99 that comes with a license for 1 Product Manager and that's for the base plan. For any additional features, like customizing the looks, custom domains and adding more team members you are going to have to pay more.
Customer feedback management is very crucial today. Especially in an era where SaaS companies are creating a positive impact in the world, the price point of UserVoice just doesn't cut it for SaaS companies. For a Saas company, who's price point is $50, they will not be able to afford UserVoice, which is priced at an insane $500 per month per user.Try Hellonext for free →
The number of users who would opt for UserVoice, who's features are expensive and not viable are choosing better alternatives with modern tools that are available at just $10/month/organization.
The problem that people face with UserVoice's cost is nothing new. People like Sergey, Saravana and Sven have expressed this way back even in 2014:
I love @UserVoice! I find the features and price point compelling, and it was easy to get started and show to my colleagues.— Jon Kern (@JonKernPA) July 13, 2014
Anyone used any other user suggestion / vote up / vote down services they would recommend? UserVoice is not viable at that price.— Ryan O'Neill (@RyanONeill1970) July 14, 2016
Now, let us break down the list of changes that UserVoice made that clearly shows their intention in pricing their product.
No direct sign-up and use with UserVoice
Even today, where products like Hellonext are allowing users to sign-up, and use, UserVoice does not allow users to just start using their product. The friction that users have and the wait time to just sign-up for UserVoice is not minutes or hours, it could even be days or weeks.
When you are a Product Owner, seeking for a customer feedback tool to have feature upvotes, or feature request tracking or a good feature request software that can even work on phone, you don't want to wait for some sales person to convince you to pay them an insane $500 per month. You must be able to click a couple of buttons, sign-up and start using the product to focus on your work.
There is no such thing as discounts at UserVoice. UserVoice also confirms this directly on their official support page stating that there are no discouts, whatsoever. And trust me, it kind of hits hard when such a large company, with customers like Microsoft (which is when they increased their price), does not offer any discounts to its users like us.
UserVoice's Support System is hard
When we were consulting for a company who were using UserVoice (now migrated to Hellonext), we had a chance to interact with their support team. The issue took nearly three full days to resolve, which is something that could cost companies their reputation.
UserVoice is for Enterprises with money
We beleive that any product must be priced in a fair manner. Though UserVoice's target market is the enterprise segment, it creates a sense of vendor lock-in if you come to think about it. Meaning, if you are an enterprise, your user-base is going to be fairly large. So the number of feedback requests or feature upvotes are going to be large.
But during times when you are planning to cut down cost, you cannot simply move away from UserVoice since you have a ton of data stored in it. So ultimately, since UserVoice does not offer discounts, you are forced to pay at least a $500 fee per month to the product that does not support migration or help you with discounts.
With other products today, that are better alternatives to UserVoice, this is not the case. Plans on Hellonext start at just $10/month, and goes only up to $350/month for Enterprises with dedicated support teams and so much more with unlimited usage.
So UserVoice is here to stay?
Of course. With customers like Microsoft and Box paying the premium, the product is here to stay. But products like Hellonext, are in this for the longer run, with incredible support, very affordable price and a feature release that happens every fortnight.
Does UserVoice ever get updated?
Doesn't look like it. It's been years since we say any major change in their UI, especially the instance that Microsoft uses to manage product feedback.
Say hello to Hellonext
Hellonext is a better alternative to UserVoice with features like a mobile app for admins and unlimited usage, all of it starting at just $10/month/company. This is insanely well priced for what its worth.Try Hellonext for free →View features →