Building Hellonext | 01 August, 2022

What's new: Canned responses

Hellonext, Inc.

Karthik Kamalakannan

We are taking you one step closer to improving the efficiency and responsiveness of your team! Introducing Canned Responses on Hellonext! πŸ’™

Create concise yet meaningful responses, with a personal touch in just a few click on your dashboard. To configure,

  • Global responses β€” Navigate to Boards β†’ Customizations β†’ Canned Responses.
  • Board specific responses β€” Navigate to any Board β†’ Options β†’ Canned Responses.

To get you started, we added five common responses. Use them, edit them, but don’t destroy them. πŸ˜‰

Hellonext for product management

How canned responses can impact your product

Apart from it reducing the friction to get back to a customer, canned responses can also,

  • Create a sense of trust among your customer base
  • Boost brand image with timely responses
  • Reduce time spent on mundane queries
  • Avoid typo’s in your responses And we could keep going! πŸ˜ƒ Put this feature into action, on your dashboard now and experience these for yourself!

Check out our help article on how canned responses work and enjoy Hellonext-ing! πŸš€

New to Hellonext? Sign up for your 14 day free trial account here

Last updated: December 6th, 2022 at 10:08:37 AM GMT+0

Hellonext Blogpost Author Profile

Karthik Kamalakannan

Karthik is the Founder of Hellonext. He has helped prioritize customer feedback to build great products since 2006. Today, he helps product companies build data-informed products with Hellonext.

Get started
with Hellonext β€” for free

Hellonext bundles four powerful modules into one platform β€” helping you and your team get the right insights to build a customer-centric product.

Get Hellonext for free

Free plan available β€’ Setup in <2 mins