31 October, 2022

Roundup of 10 Best Customer Feedback Tools (mostly free)

Hellonext, Inc.

Karthik Kamalakannan

Analyzing customer feedback and working on them is known to drastically improve the certainty of a product's success. Today, customers expect product companies to give them space to request features, and keep track of their requests.

Modern product teams understand the importance of continuously listening to customer feedback and keeping them updated about the progress. Customer feedback tools exist to give customers and product teams a single platform to collaborate on new feature requests, post updates, and get instant reactions from customers.

As you grow, you are going to have to build a solid customer feedback stack that helps you collect, manage, and act on feedback from customers. A tight customer feedback stack will help you:

  1. Centralize user feedback in one place
  2. Analyze user feedback
  3. Publish product roadmap
  4. Improve NPS scores
  5. Gain loyalty from users

Now, let's get to it. Here are some of the industry's favorite customer feedback tools that helps you collect, organize, and analyze customer feedback posts. The tools I have listed below are trusted by SaaS product companies, that you can also include in your customer feedback stack.

Best customer feedback tools listed below drastically helps you improve the way you build products that customers love.


10 Best (mostly free) Customer Feedback Tools

Customer Feedback Tool #1: Hellonext

Hellonext feedback boards with public and internal feedback posts
Product nameHellonext
URLhttps://hellonext.co
Parent companyHellonext, Inc.
Use-caseFeedback Collection, Roadmap planning, What's new announcement
Starting Price$0
Ideal forStartups to Enterprises

Customer Feedback Tool #2: VideoAsk

Videoask for user feedback
Product nameVideoAsk
URLhttps://www.videoask.com
Parent companyTYPEFORM SL
Use-caseVideo feedback collection
Starting Price$0
Ideal forStartups to Enterprises

Customer Feedback Tool #3: Intercom Feedback Surveys

Intercom for user feedback survey
Product nameIntercom Surveys
URLhttps://www.intercom.com/surveys
Parent companyIntercom, Inc.
Use-caseUser feedback surveys
Starting Price$299
Ideal forEnterprises

Customer Feedback Tool #4: HubSpot Customer Feedback Survey

HubSpot for user feedback surveys
Product nameHubSpot Surveys
URLhttps://www.hubspot.com/products/service/customer-feedback
Parent companyHubSpot, Inc.
Use-caseUser feedback surveys
Starting Price$500
Ideal forEnterprises

Customer Feedback Tool #5: Instabug

Instabug for customer feedback
Product nameInstabug
URLhttps://www.instabug.com
Parent companyInstabug, Inc.
Use-caseIn-app bugs & feedback capture
Starting Price$0
Ideal forStartups to Enterprises

Customer Feedback Tool #6: UserVoice

UserVoice for customer feedback
Product nameUserVoice
URLhttps://uservoice.com
Parent companyUserVoice, Inc.
Use-caseFeedback forms and voting
Starting Price$799
Ideal forEnterprises

Customer Feedback Tool #7: ProductBoard

UserVoice for customer feedback
Product nameProductBoard
URLhttps://productboard.com
Parent companyProductBoard, Inc.
Use-caseRoadmap planning
Starting Price$90
Ideal forEnterprises

Customer Feedback Tool #8: SurveyMonkey

UserVoice for customer feedback
Product nameSurveyMonkey
URLhttps://surveymonkey.com
Parent companyMomentive, Inc.
Use-caseUser feedback survey tool
Starting Price$99
Ideal forEnterprises

Customer Feedback Tool #9: Canny

UserVoice for customer feedback
Product nameCanny
URLhttps://canny.io
Parent companyCanny, Inc.
Use-caseUser feedback tool
Starting Price$0
Ideal forStartups to Enterprises

Customer Feedback Tool #10: AskNicely

UserVoice for customer feedback
Product nameAskNicely
URLhttps://asknicely.com
Parent companyAsk Nicely Holdings, Inc
Use-caseUser feedback survey tool
Starting Price$199
Ideal forEnterprises

Build product roadmap with customer feedback

Customer feedback tools are a great way to build a product roadmap that instantly improves customer satisfaction. Building out features with confidence and high success-rate is a great way to grow your business, and to reduce customer churn. I believe you will take advantage of some of the tools I listed in this article to build a customer-centric product.

The 10 tools that I mentioned in this post will allow you to:

  • centralize user feedback posts
  • sort user feedback
  • organize based on your preference
  • prioritize customer feedback
  • analyze user feedback
  • respond to customer requests
  • collaborate internally over user feedback

Hellonext is an all-in-one customer feedback management tool that you can start using completely for free. Hellonext becomes your central repository of all your customer feedback. If you are looking for a free tool to manage customer feedback to improve user loyalty, and reduce churn, Hellonext is your best value for money — completely free.

Last updated: December 6th, 2022 at 10:08:37 AM GMT+0

Hellonext Blogpost Author Profile

Karthik Kamalakannan

Karthik is the Founder of Hellonext. He has helped prioritize customer feedback to build great products since 2006. Today, he helps product companies build data-informed products with Hellonext.

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