7 rules to succeed in SaaS market in 2020.

Published on

Burning the mid-night oil, working long hours when the entire world is sleeping is a common thing we see in most SaaS companies. Founders and product teams put in enormous effort to succeed and impress their customers.

But for many companies, one of the most common reasons to go down is their customer success management. Now, put yourself in your customers’ shoes. Would we pay for a product we know that is stagnant for a long time? Or pay for something when the team does not listen to what you say? The simple answer is No.

Making it easy for your customers to give you feedback or feature request, and keeping them in the loop is as important as building the product itself. We recently took to Twitter to talk a little bit about it.

Here it is for your reading pleasure:

Read the entire thread here

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